FAQs
1. Do you offer a warranty on your gardening tools?
Yes! All our gardening tools come with a 12-month warranty. This covers any manufacturing defects under normal use. If you encounter any issues, please reach out to our customer service for assistance.
2. What is your return policy?
We have a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Please ensure the item is unused and in its original packaging for a smooth return process.
3. How can I make a payment?
At this time, we only accept PayPal as our payment method. This ensures a secure and quick transaction process for your purchases. You can use your PayPal account or pay via credit/debit card through PayPal without needing to create an account.
4. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your order.
5. I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
6. Do you ship internationally?
A: Currently, we only ship within the United States.
7. What are the delivery fees?
We offer free shipping for all orders on our website.
8. How can I contact customer support?
You can reach our customer support team via email at support@vigorousbest.com or through our contact form on our website. Our team is here to help you with any questions or concerns you may have.
Yes! All our gardening tools come with a 12-month warranty. This covers any manufacturing defects under normal use. If you encounter any issues, please reach out to our customer service for assistance.
2. What is your return policy?
We have a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Please ensure the item is unused and in its original packaging for a smooth return process.
3. How can I make a payment?
At this time, we only accept PayPal as our payment method. This ensures a secure and quick transaction process for your purchases. You can use your PayPal account or pay via credit/debit card through PayPal without needing to create an account.
4. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your order.
5. I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
6. Do you ship internationally?
A: Currently, we only ship within the United States.
7. What are the delivery fees?
We offer free shipping for all orders on our website.
8. How can I contact customer support?
You can reach our customer support team via email at support@vigorousbest.com or through our contact form on our website. Our team is here to help you with any questions or concerns you may have.