Warranty Policy

At Vigorousbest, we are committed to providing high-quality garden tools that meet your expectations. To ensure your satisfaction, we offer a 12-month warranty on all our products. Below is a detailed outline of our warranty process.

1. Warranty Coverage

Our 12-month warranty covers:

  • Defects in Material and Workmanship: Any issues arising from manufacturing defects.
  • Functional Failures: Tools that do not perform as intended due to manufacturing faults.

2. Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, neglect, or improper maintenance.
  • Normal wear and tear.
  • Damage resulting from accidents or unauthorized repairs.

3. How to Initiate a Warranty Claim

Step 1: Gather Necessary Information

Please have the following information ready:

  • Order Number: Found in your order confirmation email.
  • Product Details: Name and model of the garden tool.
  • Description of the Issue: A brief explanation of the defect or problem.
  • Photos: Clear images showing the defect or issue.

Step 2: Contact Customer Support

Email your information to support@vigorousbest.com.

Step 3: Review and Approval

Our team will review your claim and assess its validity. We will respond within 3-5 business days with the next steps.

4. Return Process

If your warranty claim is approved, we will provide:

  • Return Instructions: Steps on how to return the defective product.
  • Shipping Label: Prepaid label for returning the item.

5. Replacement or Repair

Upon receiving the returned item, we will:

  • Inspect the product to confirm the defect.
  • Offer a replacement or repair at no additional cost.

6. Timeline

  • Claim Processing: 1-3 business days.
  • Return Shipping: Typically 3-5 business days, depending on location.
  • Replacement/Repair: 4-8 business days after we receive the returned item.

7. Contact Us

For any questions or assistance regarding our warranty process, please contact us at support@vigorousbest.com.

Thank you for choosing Vigorousbest! We appreciate your trust in our garden tools and are here to ensure your satisfaction.