Return and Refund Policy
Effective Date: December 19, 2024
Thank you for shopping with Vigorousbest! We strive to provide quality garden tools and exceptional service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories and instructions included. The following items are non-returnable:
Used or opened wooden garden tools
Clearance or sale items
Custom or personalized orders
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email our customer service at support@vigorousbest.com to request a return authorization.
Prepare Your Return: Pack the item securely in its original packaging, including all accessories, instructions, and the return authorization number provided by our customer service.
Ship the Package: Return the package to the address provided in your return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method within 2 business days.
Please note: Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will arrange for a replacement or refund and cover the return shipping costs.
5. Exchanges
We currently do not offer exchanges. If you need a different size or color, please return the original item following the return process and place a new order.
6. Restocking Fee
There is no restocking fee on all returned garden tools.
7. Return Shipping Costs
The customer is responsible for the return shipping costs unless the return is due to our error (e.g. wrong item sent, product defective).
8. Cancellation of Order
You can cancel your order within 24 hours of placing it and get a full refund once the order has been shipped. You can cancel your order by simply sending an email to support@vigorousbest.com within the above time period.
9. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us at:
Email: support@vigorousbest.com
Phone: (656) 333-0570
Website: www.vigorousbest.com
Address: 10318 SW 82nd Ter, Ocala, FL 34481-9632
Thank you for choosing Vigorousbest for your gardening needs! We appreciate your business and look forward to serving you again in the future.